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Why can't I connect my device to SpotCam Wi-Fi when installing SpotCam?

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When you are installing your SpotCam, installation wizard will guide you to power SpotCam in its AP mode and then connect your device (smart phone, tablet, or PC) to SpotCam's own Wi-Fi. This step is to build up a connection between your device and your SpotCam so you can configure your SpotCam and connect it to the Wi-Fi in your place hence build up a connection with SpotCam cloud server.

Depends on the model your using, you may find different SpotCam Wi-Fi name as listed in below table:
Camera WiFi name

In some rare situation, you may encounter the problem that your device cannot connect to SpotCam's Wi-Fi, and in that case, you can try below options to solve the problem.
1. Re-click "Ok, this device is connected to SpotCam Wi-Fi" button and see if your device can successfully connect to SpotCam Wi-Fi.
2. Reboot your SpotCam then run SpotCam installation process again.
3. Clear saved SpotCam Wi-Fi network record from your device (mobile, tablet. laptop) then try again. (Please refer to below instruction)
4. Turn off intelligent network switch function on your mobile phone (Please refer to below instruction)


Clear saved SpotCam Wi-Fi network record from your device

- Clear saved SpotCam Wi-Fi network on Android devices
Go to Wi-Fi setting page of your Android device.
Mobile_setting_WiFi

Extent the menu which is at the upper right of the Wi-Fi setting page then clickSaved Network(There will have some difference between different mobile phone, this article is based on Sony Xperia Z5)
Mobile_setting_WiFi_Saved-networks

Find SpotCam Wi-Fi in this network list then clickForget button to delete this network from your Android device.
Mobile_setting_WiFi_Saved-networks_Forget

- Clear saved SpotCam Wi-Fi network on iOS devices
Go to Wi-Fi setting page of your iOS device.
iOS_setting_WiFi

Find SpotCam Wi-Fi in network list then click the exclamation mark which is at the right side of Wi-Fi name.
iOS_setting_WiFi_list

ClickForget this network to delete this network from your iOS device.
iOS_setting_WiFi_list_forget

- Clear saved SpotCam Wi-Fi network on Windows laptop
Open Network and Sharing Center then click Manage wireless networks which is at upper left.
control-panel_Windows-network-and-sharing-center

Find SpotCam Wi-Fi in network list then right click on the SpotCam Wi-Fi and click Remove to delete this network from your laptop.
control-panel_Windows-network-and-sharing-center_remove-network

- Clear saved SpotCam Wi-Fi network on MAC laptop
Open Network Preferences then click Advanced
MAC_network_setting

Find SpotCam Wi-Fi in the network list then click “-” button and click Ok to delete the network you selected.
Advanced_MAC_network_setting


Turn off intelligent network switch function on your mobile phone

- Turn off intelligent network switch function on your Android device
Go to setting page of your Android device then click Developer options (There will have some difference between different mobile phone, this article is based on Sony Xperia Z5)
Mobile_setting_developer-option

You can find intelligent network switch function in developer options page. If this function is turned on, please turn it off.
WiFi-to-mobile-data

- Turn off intelligent network switch function on your iOS device
Open setting page of your iOS device then click on Cellular.
iOS_mobile-data_cellular

There is a Wi-Fi Assistant function at the bottom of cellular page. If this function is turned on, please turn it off.
iOS_WiFi-assist

 

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